Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase from Alganic. If, however, something does not meet your expectations, we offer a straightforward return and refund process.
Return Period
You can return products within 21 days of receiving them without giving any reason.
Conditions
The item must be in its original condition and, if possible, returned in its original packaging.
Personalized or custom-made products are excluded from returns unless they are faulty.
Personalized or custom-made products are excluded from returns unless they are faulty.
Return Process – Simple and Convenient
1. Contact us at: alganic@polium.com
2. You will receive a free return shipping label by email.
3. You have the following return options:
– Self-shipment using the label (e.g., Post, DHL, DPD)
– Optional collection service by our shipping partner
2. You will receive a free return shipping label by email.
3. You have the following return options:
– Self-shipment using the label (e.g., Post, DHL, DPD)
– Optional collection service by our shipping partner
Refunds
Once we have received and inspected the returned item, we will refund the purchase price to the payment method used for the order within 7 working days.
We cover the cost of returns in cases of damaged or faulty goods. In all other cases, return shipping is also free when using the provided label.